UK AI Exposure · Administrative and secretarial occupations
Finance officers
Finance officers oversee book-keeping, general accounting and other financial and related clerical functions mainly within local government and a variety of public sector organisations.
- Employees (UK)
- 28k
- Median annual pay
- £28,610
- Exposure score ?
- 3.9/10 Low 9.6/10 Very high strict reading · with tools is 9.6/10 with-tools reading · strict is 3.9/10
- Wage exposure
- £312m £769m
Higher exposure than 93% of the 379 UK occupations we scored.
What this score means
A handful of tasks in this role are touchable by AI, mostly around paperwork, scheduling and basic writing. The shape of the role stays the same - some parts just get faster.
If you're in this role, here's what to do now
Pick the two or three most repetitive things in your week and try an LLM on them. Most people underestimate what Claude or ChatGPT can already do for admin-shaped work. The time you get back is the dividend.
Almost every routine task in this role is within reach of today's language models. Roles at this level are getting rebuilt - often not by disappearing, but by one person using AI to do three or five people's output.
If you're in this role, here's what to do now
You don't need to be afraid. You need to be the person doing the rebuilding. The operators who learn to direct AI at scale in this kind of work become hugely valuable. The ones who wait to be told what to do get told what to do - and that thing is often 'we don't need as many of you anymore.'
Where a project with Alex usually starts for this role
These are the highest-importance tasks a language model can already handle directly today. In a typical engagement the first wins come from building workflows around these, so they stop eating your team's time.
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Prepare insurance claim forms or related documents, and review them for completeness.
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Pay small claims.
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Post or attach information to claim file.
These are the highest-importance tasks AI can already handle when paired with the right tools and context. In a typical engagement the first wins come from building workflows around these — usually the difference between an LLM that can technically do the job and one that actually does it inside your business.
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Prepare insurance claim forms or related documents, and review them for completeness.
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Pay small claims.
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Calculate amount of claim.
Every role has three or four wedges like these. Finding them takes an hour. Turning them into a workflow your team actually uses takes a few days. Talk to Alex about a project →
The full task breakdown
Every O*NET task for this occupation, split by what AI can already do unaided versus what still needs a human. Importance is O*NET's 1–5 rating of how central each task is to the role.
Tasks via O*NET "Insurance Claims and Policy Processing Clerks" (43-9041.00).
What AI can already do
17 of 25 tasks · unaided
Prepare insurance claim forms or related documents, and review them for completeness.
Pay small claims.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Review insurance policy to determine coverage.
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Correspond with insured or agent to obtain information or to inform them of account status or changes.
Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
Compose business correspondence for supervisors, managers, and professionals.
Notify insurance agent and accounting department of policy cancellation.
Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
Enter insurance- and claims-related information into database systems.
Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
Where humans still hold the line
8 of 25 tasks
Calculate amount of claim.
Contact insured or other involved persons to obtain missing information.
Process and record new insurance policies and claims.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Collect initial premiums and issue receipts.
Interview clients and take their calls to provide customer service and obtain information on claims.
Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
Tasks via O*NET "Insurance Claims and Policy Processing Clerks" (43-9041.00).
What AI can already do
25 of 25 tasks · with tools
Prepare insurance claim forms or related documents, and review them for completeness.
Pay small claims.
Calculate amount of claim.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Review insurance policy to determine coverage.
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Process and record new insurance policies and claims.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Correspond with insured or agent to obtain information or to inform them of account status or changes.
Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
Collect initial premiums and issue receipts.
Interview clients and take their calls to provide customer service and obtain information on claims.
Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
Compose business correspondence for supervisors, managers, and professionals.
Notify insurance agent and accounting department of policy cancellation.
Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
Enter insurance- and claims-related information into database systems.
Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
Where humans still hold the line
0 of 25 tasks
When AI is paired with workflow tools, every task in this role is reachable. That doesn't mean the role disappears — it means almost all the routine surface area can be compressed.
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Methodology
This role's exposure score comes from Eloundou et al's 2023 GPT task labels, aggregated by O*NET importance within each O*NET-SOC code, then bridged to UK SOC 2020 via ISCO-08 (ONS Vol 2 coding index) and US SOC 2010 (BLS crosswalk). Employment and median pay come from ONS ASHE Table 14.7a, 2025 provisional. ASHE covers employees only, so self-employed workers are not counted.
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