Other administrative
occupations n.e.c.
Job holders in this unit group are responsible for recording, filing and disseminating information for a business, organisation or individual not elsewhere classified in minor group 415: Other administrative occupations
- Employees (UK)
- 728k
- Median annual pay
- £23,385
- Exposure score ?
- 6.9/10 High 9.7/10 Very high strict reading, with tools is 9.7/10 with-tools reading, strict is 6.9/10
- Wage exposure
- £11.75bn £16.51bn
Higher exposure than 99% of the 379 UK occupations we scored.
What this score means.
Most of the routine work in this role can already be done by a capable model. The role does not disappear, but its shape changes, and one person can credibly cover the work of several.
If you are in this role
Stop spending time on what a model can do well. Your value is judgement, relationships and the parts of the work that need you in the room. Redesign the workflow around that before someone else does it for you.
Almost every routine task in this role is within reach of today's models. Roles like this are being rebuilt, usually not by disappearing but by one person using AI to produce what several did.
If you are in this role
Be the person doing the rebuilding. People who learn to run this kind of work with AI become very valuable, and the ones who wait tend to have the change made for them.
Where the work usually starts.
These are the most important tasks a language model can already handle directly. In a typical engagement the first wins come from building workflows around them, so they stop eating the team's time.
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Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
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Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
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Prepare invoices, shipping documents, and contracts.
These are the most important tasks AI can already handle when paired with the right tools and context. The first wins usually come from building workflows around them. That is the difference between a model that could do the job and one that actually does it inside your business.
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Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
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Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
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Prepare invoices, shipping documents, and contracts.
Every role has three or four places like these. Finding them takes an hour. Turning them into a workflow your team actually uses takes a few days.
Every task in the role.
Every O*NET task for this occupation, split by what AI can do unaided and what still needs a person. Importance is O*NET's 1 to 5 rating of how central each task is.
Tasks via O*NET "Order Clerks" (43-4151.00).
What AI can already do
8 of 19 tasks, unaided
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Recommend type of packing or labeling needed on order.
Compute total charges for merchandise or services and shipping charges.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
File copies of orders received, or post orders on records.
What still needs a person
11 of 19 tasks
Recommend merchandise or services that will meet customers' needs.
Inspect outgoing work for compliance with customers' specifications.
Receive and respond to customer complaints.
Check inventory records to determine availability of requested merchandise.
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Direct specified departments or units to prepare and ship orders to designated locations.
Adjust inventory records to reflect product movement.
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
Calculate and compile order-related statistics, and prepare reports for management.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Tasks via O*NET "Order Clerks" (43-4151.00).
What AI can already do
19 of 19 tasks, with tools
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Recommend merchandise or services that will meet customers' needs.
Inspect outgoing work for compliance with customers' specifications.
Receive and respond to customer complaints.
Check inventory records to determine availability of requested merchandise.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Direct specified departments or units to prepare and ship orders to designated locations.
Adjust inventory records to reflect product movement.
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
Calculate and compile order-related statistics, and prepare reports for management.
Recommend type of packing or labeling needed on order.
Compute total charges for merchandise or services and shipping charges.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
File copies of orders received, or post orders on records.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
What still needs a person
0 of 19 tasks
When AI is paired with workflow tools, every task in this role is reachable. That doesn't mean the role disappears, it means almost all the routine surface area can be compressed.
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Related occupations.
Other roles in Administrative and secretarial occupations, and roles close by exposure.
What it means for your sector.
This role's score comes from Eloundou et al's 2023 task labels, weighted by O*NET importance within each O*NET-SOC code, then bridged to UK SOC 2020 through ISCO-08 (the ONS coding index) and US SOC 2010 (the BLS crosswalk). Employment and median pay come from ONS ASHE Table 14.7a, 2025 provisional, which covers employees only.
Back to the mapMethodologySources (PDF)Built 29 April 2026
Pictures
- "Census pantograph and 1930s keypunches" by U.S. Census Bureau employees, public domain, via Wikimedia Commons
- "Shepard Barclay, St. Louis lawyer, in his office" by Missouri Historical Society via DPLA, no known copyright restrictions, via Wikimedia Commons
- "Accountant's Office LCCN2016824374" by National Photo Company Collection, public domain, via Wikimedia Commons
- "Employment service in Oulu in the spring 1931" by Finnish Heritage Agency (Museovirasto), CC BY 4.0, via Wikimedia Commons