Personal assistants and other secretaries

SOC 2020 code 4215

Personal assistants and other secretaries provide administrative and secretarial support to individuals, departmental or management teams within organisations.

Employees (UK)
164k
Median annual pay
£25,233
Exposure score ?
3.2/10 Low direct 3.2 · with tools 9.1
Wage exposure
£1.32bn

Higher exposure than 89% of the 379 UK occupations we scored.

What this score means

A handful of tasks in this role are touchable by AI, mostly around paperwork, scheduling and basic writing. The shape of the role stays the same - some parts just get faster.

If you're in this role, here's what to do now

Pick the two or three most repetitive things in your week and try an LLM on them. Most people underestimate what Claude or ChatGPT can already do for admin-shaped work. The time you get back is the dividend.

The tasks in this role, ranked by AI exposure

Below are the real tasks O*NET records for this occupation, sorted highest exposure first. "AI can do this" means a language model can already handle the task directly. "AI can help" means an LLM can assist but not replace. "Human work" means today's AI doesn't touch it. Importance is O*NET's 1–5 rating of how central each task is to the role.

10 of 31 tasks in this role are things an AI can already do today. Task list mapped via O*NET "Secretaries and Administrative Assistants, Except Legal, Medical, and Executive" (43-6014.00).

  1. Create, maintain, and enter information into databases.

    AI can do thisimportance 4.2/5
  2. Use computers for various applications, such as database management or word processing.

    AI can do thisimportance 4.2/5
  3. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

    AI can do thisimportance 4.0/5
  4. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

    AI can do thisimportance 3.8/5
  5. Complete forms in accordance with company procedures.

    AI can do thisimportance 3.8/5
  6. Conduct searches to find needed information, using such sources as the Internet.

    AI can do thisimportance 3.7/5
  7. Open, read, route, and distribute incoming mail or other materials and answer routine letters.

    AI can do thisimportance 3.7/5
  8. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

    AI can do thisimportance 3.7/5
  9. Train and assist staff with computer usage.

    AI can do thisimportance 3.4/5
  10. Develop or maintain internal or external company Web sites.

    AI can do thisimportance 3.1/5
  11. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

    Human workimportance 4.3/5
  12. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

    Human workimportance 4.3/5
  13. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

    Human workimportance 4.2/5
  14. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

    Human workimportance 4.2/5
  15. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

    Human workimportance 4.1/5
  16. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

    Human workimportance 4.0/5
  17. Schedule and confirm appointments for clients, customers, or supervisors.

    Human workimportance 3.9/5
  18. Maintain scheduling and event calendars.

    Human workimportance 3.8/5
  19. Establish work procedures or schedules and keep track of the daily work of clerical staff.

    Human workimportance 3.8/5
  20. Provide services to customers, such as order placement or account information.

    Human workimportance 3.8/5
  21. Prepare and mail checks.

    Human workimportance 3.7/5
  22. Locate and attach appropriate files to incoming correspondence requiring replies.

    Human workimportance 3.7/5
  23. Arrange conference, meeting, or travel reservations for office personnel.

    Human workimportance 3.7/5
  24. Supervise other clerical staff and provide training and orientation to new staff.

    Human workimportance 3.7/5
  25. Make copies of correspondence or other printed material.

    Human workimportance 3.7/5
  26. Manage projects or contribute to committee or team work.

    Human workimportance 3.6/5
  27. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

    Human workimportance 3.5/5
  28. Learn to operate new office technologies as they are developed and implemented.

    Human workimportance 3.5/5
  29. Mail newsletters, promotional material, or other information.

    Human workimportance 3.4/5
  30. Order and dispense supplies.

    Human workimportance 3.3/5
  31. Prepare conference or event materials, such as flyers or invitations.

    Human workimportance 3.3/5

Where a project with Alex usually starts for this role

These are the highest-importance tasks in this role that a language model can already handle directly. In a typical engagement the first wins come from building workflows around these, so they stop eating your team's time.

  1. Create, maintain, and enter information into databases.

    O*NET importance 4.2/5 · labelled directly AI-automatable

  2. Use computers for various applications, such as database management or word processing.

    O*NET importance 4.2/5 · labelled directly AI-automatable

  3. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

    O*NET importance 4.0/5 · labelled directly AI-automatable

Every role has three or four wedges like these. Finding them takes an hour. Turning them into a workflow your team actually uses takes a few days. Talk to Alex about a project →

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Methodology

This role's exposure score comes from Eloundou et al's 2023 GPT task labels, aggregated by O*NET importance within each O*NET-SOC code, then bridged to UK SOC 2020 via ISCO-08 (ONS Vol 2 coding index) and US SOC 2010 (BLS crosswalk). Employment and median pay come from ONS ASHE Table 14.7a, 2025 provisional. ASHE covers employees only, so self-employed workers are not counted.

Methodology · Sources (PDF) · About · Built 23 April 2026

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