UK AI Exposure · Administrative and secretarial occupations
Bank and post office clerks
Bank and post office clerks deal with the payment and receipt of money, cheques and other routine financial transactions and open and close accounts. They advise upon financial products and services offered by banks, building societies and post offices.
- Employees (UK)
- 66k
- Median annual pay
- £27,671
- Exposure score ?
- 2.5/10 Low 6.8/10 High strict reading · with tools is 6.8/10 with-tools reading · strict is 2.5/10
- Wage exposure
- £457m £1.24bn
Higher exposure than 86% of the 379 UK occupations we scored.
What this score means
A handful of tasks in this role are touchable by AI, mostly around paperwork, scheduling and basic writing. The shape of the role stays the same - some parts just get faster.
If you're in this role, here's what to do now
Pick the two or three most repetitive things in your week and try an LLM on them. Most people underestimate what Claude or ChatGPT can already do for admin-shaped work. The time you get back is the dividend.
Most of the routine task inventory in this role can already be done by a capable LLM. That doesn't mean the role disappears - it means the shape changes, and one person can credibly do the work of several.
If you're in this role, here's what to do now
Stop doing anything an LLM can do. Your edge is judgment, relationships, taste, and the parts of the work that require you to be in the room. The operators who notice this first and redesign their workflow around it will be paid for those things; the ones who cling to the old task list will compete against AI at AI's prices.
Where a project with Alex usually starts for this role
These are the highest-importance tasks a language model can already handle directly today. In a typical engagement the first wins come from building workflows around these, so they stop eating your team's time.
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Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
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Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
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Answer telephones and assist customers with their questions.
These are the highest-importance tasks AI can already handle when paired with the right tools and context. In a typical engagement the first wins come from building workflows around these — usually the difference between an LLM that can technically do the job and one that actually does it inside your business.
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Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
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Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
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Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Every role has three or four wedges like these. Finding them takes an hour. Turning them into a workflow your team actually uses takes a few days. Talk to Alex about a project →
The full task breakdown
Every O*NET task for this occupation, split by what AI can already do unaided versus what still needs a human. Importance is O*NET's 1–5 rating of how central each task is to the role.
Tasks via O*NET "Tellers" (43-3071.00).
What AI can already do
10 of 28 tasks · unaided
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Answer telephones and assist customers with their questions.
Identify transaction mistakes when debits and credits do not balance.
Perform clerical tasks, such as typing, filing, and microfilm photography.
Compute financial fees, interest, and service charges.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
Quote unit exchange rates, following daily international rate sheets or computer displays.
Issue checks to bond owners in settlement of transactions.
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
Where humans still hold the line
18 of 28 tasks
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Resolve problems or discrepancies concerning customers' accounts.
Prepare and verify cashier's checks.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Count, verify, and post armored car deposits.
Carry out special services for customers, such as ordering bank cards and checks.
Sort and file deposit slips and checks.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Order a supply of cash to meet daily needs.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Process and maintain records of customer loans.
Tasks via O*NET "Tellers" (43-3071.00).
What AI can already do
22 of 28 tasks · with tools
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Resolve problems or discrepancies concerning customers' accounts.
Prepare and verify cashier's checks.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Answer telephones and assist customers with their questions.
Identify transaction mistakes when debits and credits do not balance.
Carry out special services for customers, such as ordering bank cards and checks.
Order a supply of cash to meet daily needs.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Perform clerical tasks, such as typing, filing, and microfilm photography.
Compute financial fees, interest, and service charges.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
Process and maintain records of customer loans.
Quote unit exchange rates, following daily international rate sheets or computer displays.
Issue checks to bond owners in settlement of transactions.
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
Where humans still hold the line
6 of 28 tasks
Monitor bank vaults to ensure cash balances are correct.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Count, verify, and post armored car deposits.
Sort and file deposit slips and checks.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Arrange monies received in cash boxes and coin dispensers according to denomination.
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Methodology
This role's exposure score comes from Eloundou et al's 2023 GPT task labels, aggregated by O*NET importance within each O*NET-SOC code, then bridged to UK SOC 2020 via ISCO-08 (ONS Vol 2 coding index) and US SOC 2010 (BLS crosswalk). Employment and median pay come from ONS ASHE Table 14.7a, 2025 provisional. ASHE covers employees only, so self-employed workers are not counted.
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