UK AI Exposure · Administrative and secretarial occupations
Officers of non-governmental organisations
Officers of non-governmental organisations perform a variety of administrative and clerical tasks in the running of trade associations, employers’ associations, learned societies, trade unions, charitable organisations and similar bodies.
- Employees (UK)
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- Median annual pay
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- Exposure score ?
- 3.3/10 Low 8.5/10 Very high strict reading · with tools is 8.5/10 with-tools reading · strict is 3.3/10
- Wage exposure
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Higher exposure than 90% of the 379 UK occupations we scored.
What this score means
A handful of tasks in this role are touchable by AI, mostly around paperwork, scheduling and basic writing. The shape of the role stays the same - some parts just get faster.
If you're in this role, here's what to do now
Pick the two or three most repetitive things in your week and try an LLM on them. Most people underestimate what Claude or ChatGPT can already do for admin-shaped work. The time you get back is the dividend.
Almost every routine task in this role is within reach of today's language models. Roles at this level are getting rebuilt - often not by disappearing, but by one person using AI to do three or five people's output.
If you're in this role, here's what to do now
You don't need to be afraid. You need to be the person doing the rebuilding. The operators who learn to direct AI at scale in this kind of work become hugely valuable. The ones who wait to be told what to do get told what to do - and that thing is often 'we don't need as many of you anymore.'
Where a project with Alex usually starts for this role
These are the highest-importance tasks a language model can already handle directly today. In a typical engagement the first wins come from building workflows around these, so they stop eating your team's time.
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Complete and mail bills, contracts, policies, invoices, or checks.
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Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
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Compile, copy, sort, and file records of office activities, business transactions, and other activities.
These are the highest-importance tasks AI can already handle when paired with the right tools and context. In a typical engagement the first wins come from building workflows around these — usually the difference between an LLM that can technically do the job and one that actually does it inside your business.
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Answer telephones, direct calls, and take messages.
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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
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Complete and mail bills, contracts, policies, invoices, or checks.
Every role has three or four wedges like these. Finding them takes an hour. Turning them into a workflow your team actually uses takes a few days. Talk to Alex about a project →
The full task breakdown
Every O*NET task for this occupation, split by what AI can already do unaided versus what still needs a human. Importance is O*NET's 1–5 rating of how central each task is to the role.
Tasks via O*NET "Office Clerks, General" (43-9061.00).
What AI can already do
8 of 20 tasks · unaided
Complete and mail bills, contracts, policies, invoices, or checks.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Process and prepare documents, such as business or government forms and expense reports.
Compute, record, and proofread data and other information, such as records or reports.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Where humans still hold the line
12 of 20 tasks
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Review files, records, and other documents to obtain information to respond to requests.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Complete work schedules, manage calendars, and arrange appointments.
Monitor and direct the work of lower-level clerks.
Inventory and order materials, supplies, and services.
Deliver messages and run errands.
Train other staff members to perform work activities, such as using computer applications.
Count, weigh, measure, or organize materials.
Tasks via O*NET "Office Clerks, General" (43-9061.00).
What AI can already do
15 of 20 tasks · with tools
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Complete and mail bills, contracts, policies, invoices, or checks.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Review files, records, and other documents to obtain information to respond to requests.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Process and prepare documents, such as business or government forms and expense reports.
Compute, record, and proofread data and other information, such as records or reports.
Complete work schedules, manage calendars, and arrange appointments.
Monitor and direct the work of lower-level clerks.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Inventory and order materials, supplies, and services.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Where humans still hold the line
5 of 20 tasks
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Deliver messages and run errands.
Train other staff members to perform work activities, such as using computer applications.
Count, weigh, measure, or organize materials.
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Methodology
This role's exposure score comes from Eloundou et al's 2023 GPT task labels, aggregated by O*NET importance within each O*NET-SOC code, then bridged to UK SOC 2020 via ISCO-08 (ONS Vol 2 coding index) and US SOC 2010 (BLS crosswalk). Employment and median pay come from ONS ASHE Table 14.7a, 2025 provisional. ASHE covers employees only, so self-employed workers are not counted.
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