Credit controllers

6 of 30 tasks in this role are things an AI can already do today. Task list mapped via O*NET "Loan Officers" (13-2072.00).

1. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

   AI can do thisimportance 4.3/5
2. Review loan agreements to ensure that they are complete and accurate according to policy.

   AI can do thisimportance 4.1/5
3. Compute payment schedules.

   AI can do thisimportance 3.6/5
4. Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

   AI can do thisimportance 3.4/5
5. Authorize or sign mail collection letters.

   AI can do this
6. Review billing for accuracy.

   AI can do this
7. Meet with applicants to obtain information for loan applications and to answer questions about the process.

   Human workimportance 4.6/5
8. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

   Human workimportance 4.6/5
9. Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

   Human workimportance 4.4/5
10. Submit applications to credit analysts for verification and recommendation.

    Human workimportance 4.2/5
11. Review and update credit and loan files.

    Human workimportance 4.1/5
12. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

    Human workimportance 4.1/5
13. Work with clients to identify their financial goals and to find ways of reaching those goals.

    Human workimportance 4.0/5
14. Handle customer complaints and take appropriate action to resolve them.

    Human workimportance 4.0/5
15. Supervise loan personnel.

    Human workimportance 3.9/5
16. Stay abreast of new types of loans and other financial services and products to better meet customers' needs.

    Human workimportance 3.9/5
17. Market bank products to individuals and firms, promoting bank services that may meet customers' needs.

    Human workimportance 3.8/5
18. Analyze potential loan markets and develop referral networks to locate prospects for loans.

    Human workimportance 3.8/5
19. Set credit policies, credit lines, procedures and standards in conjunction with senior managers.

    Human workimportance 3.1/5
20. Assist in selection of financial award candidates using electronic databases to certify loan eligibility.

    Human work
21. Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.

    Human work
22. Confer with underwriters to resolve mortgage application problems.

    Human work
23. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.

    Human work
24. Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

    Human work
25. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.

    Human work
26. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.

    Human work
27. Inform individuals and groups about the financial assistance available to college or university students.

    Human work
28. Maintain and review account records, updating and recategorizing them according to status changes.

    Human work
29. Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.

    Human work
30. Review accounts to determine write-offs for collection agencies.

    Human work