Estimators, valuers and assessors
Estimators, valuers and assessors plan and undertake the calculation of probable costs of civil, mechanical, electrical, electronic and other projects, estimate the value of property and chattels, and investigate insurance claims to assess their validity and to assign liability.
- Employees (UK)
- 53k
- Median annual pay
- £37,809
- Exposure score ?
- 0.5/10 Minimal 9.8/10 Very high strict reading, with tools is 9.8/10 with-tools reading, strict is 0.5/10
- Wage exposure
- £100m £1.96bn
Higher exposure than 27% of the 379 UK occupations we scored.
What this score means.
Most of this role's work is still hard for AI: physical presence, practised skill, judgement in context and direct care, the things that do not turn into text.
If you are in this role
Nothing here is under pressure today, but the frontier moves. Learn enough to direct AI at the paperwork around the job. People in hands-on roles who can do that become unusually useful inside their organisations.
Almost every routine task in this role is within reach of today's models. Roles like this are being rebuilt, usually not by disappearing but by one person using AI to produce what several did.
If you are in this role
Be the person doing the rebuilding. People who learn to run this kind of work with AI become very valuable, and the ones who wait tend to have the change made for them.
Where the work usually starts.
These are the most important tasks a language model can already handle directly. In a typical engagement the first wins come from building workflows around them, so they stop eating the team's time.
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Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
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Communicate with reinsurance brokers to obtain information necessary for processing claims.
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Prepare reports to be submitted to company's data processing department.
These are the most important tasks AI can already handle when paired with the right tools and context. The first wins usually come from building workflows around them. That is the difference between a model that could do the job and one that actually does it inside your business.
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Examine claims forms and other records to determine insurance coverage.
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Analyze information gathered by investigation and report findings and recommendations.
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Pay and process claims within designated authority level.
Every role has three or four places like these. Finding them takes an hour. Turning them into a workflow your team actually uses takes a few days.
Every task in the role.
Every O*NET task for this occupation, split by what AI can do unaided and what still needs a person. Importance is O*NET's 1 to 5 rating of how central each task is.
Tasks via O*NET "Claims Adjusters, Examiners, and Investigators" (13-1031.00).
What AI can already do
3 of 29 tasks, unaided
Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
Communicate with reinsurance brokers to obtain information necessary for processing claims.
Prepare reports to be submitted to company's data processing department.
What still needs a person
26 of 29 tasks
Examine claims forms and other records to determine insurance coverage.
Analyze information gathered by investigation and report findings and recommendations.
Pay and process claims within designated authority level.
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
Investigate and assess damage to property and create or review property damage estimates.
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
Resolve complex, severe exposure claims, using high service oriented file handling.
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
Confer with legal counsel on claims requiring litigation.
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
Collect evidence to support contested claims in court.
Supervise claims adjusters to ensure that adjusters have followed proper methods.
Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
Conduct detailed bill reviews to implement sound litigation management and expense control.
Present cases and participate in their discussion at claim committee meetings.
Report overpayments, underpayments, and other irregularities.
Attend mediations or trials.
Examine titles to property to determine validity and act as company agent in transactions with property owners.
Obtain credit information from banks and other credit services.
Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.
Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.
Tasks via O*NET "Claims Adjusters, Examiners, and Investigators" (13-1031.00).
What AI can already do
28 of 29 tasks, with tools
Examine claims forms and other records to determine insurance coverage.
Analyze information gathered by investigation and report findings and recommendations.
Pay and process claims within designated authority level.
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
Investigate and assess damage to property and create or review property damage estimates.
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
Resolve complex, severe exposure claims, using high service oriented file handling.
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
Confer with legal counsel on claims requiring litigation.
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
Collect evidence to support contested claims in court.
Supervise claims adjusters to ensure that adjusters have followed proper methods.
Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
Conduct detailed bill reviews to implement sound litigation management and expense control.
Communicate with reinsurance brokers to obtain information necessary for processing claims.
Present cases and participate in their discussion at claim committee meetings.
Report overpayments, underpayments, and other irregularities.
Prepare reports to be submitted to company's data processing department.
Examine titles to property to determine validity and act as company agent in transactions with property owners.
Obtain credit information from banks and other credit services.
Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.
Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.
What still needs a person
1 of 29 tasks
Attend mediations or trials.
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Related occupations.
Other roles in Associate professional occupations, and roles close by exposure.
What it means for your sector.
This role's score comes from Eloundou et al's 2023 task labels, weighted by O*NET importance within each O*NET-SOC code, then bridged to UK SOC 2020 through ISCO-08 (the ONS coding index) and US SOC 2010 (the BLS crosswalk). Employment and median pay come from ONS ASHE Table 14.7a, 2025 provisional, which covers employees only.
Back to the mapMethodologySources (PDF)Built 29 April 2026
Pictures
- "Census pantograph and 1930s keypunches" by U.S. Census Bureau employees, public domain, via Wikimedia Commons
- "Shepard Barclay, St. Louis lawyer, in his office" by Missouri Historical Society via DPLA, no known copyright restrictions, via Wikimedia Commons
- "Accountant's Office LCCN2016824374" by National Photo Company Collection, public domain, via Wikimedia Commons
- "Employment service in Oulu in the spring 1931" by Finnish Heritage Agency (Museovirasto), CC BY 4.0, via Wikimedia Commons